Warranty Information

To file a warranty request, please visit our “Contact” tab at the top of the page and click on “Warranty Request.” Fill in the required fields, and list each item in the “Comments/Notes” section. To assure timely response and proper record keeping, on-site sales and construction personnel will not accept service requests in your community.

When we receive a warranty service request, we may contact you for an inspection appointment. Warranty inspection appointments are available Monday through Friday, 8:00 a.m. to 4:00 p.m. We inspect the items listed in your written request to confirm warranty coverage and determine appropriate action. Generally reported items fall into one of the three categories:

1. Trade Contractor Items
   
2. Home Maintenance Items – Non-Warrantable.
3. Cosmetic Items – Non-Warrantable

Either a Shaddock Homes representative or a trade contactor will contact you to schedule the work. Warranty work appointments are available Monday through Friday, 8:00 a.m. to 4:00 p.m. We intend to complete warranty work orders within 15 working days of the inspection unless you are unavailable for access

As defined by the limited warranty, “emergency” includes situations such as:

• Total loss of heat when the outside temperature is below 45 degrees F
• Total loss of air conditioning when the outside temperature is above 85 degrees F
• Total loss of electricity (Check with utility company before reporting this circumstance to Shaddock Homes or electrician)
• Total loss of water (Check with water department to be certain the problem is not a general outage in the area)
• Plumbing leak that requires the entire water supply to be shut off
• Gas leak (Contact your utility company or plumber if the leak is at the furnace or water heater supply lines)

During business hours, call Shaddock Home’s office at 972.526.7700.

• Plumbing: Enterprise Plumbing at (972) 237-2860
• Electric: Metro Tech Electric at (972) 941-8600
• HVAC: K&S Heating and Air at (972) 271-9319
• Appliance: Electrolux Service at (877) 435-3287
• Appliance: GE at 1-800-432-2737

The manufacturers of kitchen appliances will work directly with you if any repairs are needed for these products. Customer service phone numbers are listed in the use and care materials for each appliance. Be prepared to provide the model and serial number of the item and the closing date on your home. Appliance warranties are generally for one year. Please refer to the literature provided by the manufacturer for complete information.

The manufacturers of kitchen appliances will work directly with you if any repairs are needed for these products. Customer service phone numbers are listed in the use and care materials for each appliance. Be prepared to provide the model and serial number of the item and the closing date on your home. Appliance warranties are generally for one year. Please refer to the literature provided by the manufacturer for complete information.

• GE Appliances
• Homeowner warranty that closed prior to 1/1/18, CLICK HERE
• Homeowner warranty that closed after 1/1/18, CLICK HERE